FAQS

Applying is easy…simply download our application form or apply from the advertisement on realestate.com.au.

Before you apply, please note you must inspect the property in person. Our application process is generally complete within 2 business days however this is dependent on the availability of information and your referees.

Please also note each individual tenant or approved person must submit their own application form.

Congratulations on becoming part of the Errigal family!

We will firstly ask you to pay the first two weeks rent in order to secure the property – this should occur within the first 24 hours. We will ask you and any other tenants to complete a General Tenancy Agreement and a Bond Lodgement Form. You will also need to pay your bond (usually 4 weeks rent) prior to your move-in date.

You will be issued a Trust Account Receipt for the rent and the bond, and the bond will be lodged with the Rental Tenancies Authority (RTA) as per legislation.

On your move-in date, providing all of the documentation has been signed and the monies for rent/bond received, we will arrange for you to collect your keys to the property together with an Entry Condition Report completed by the agency. This report must be completed by yourselves and returned to admin@errigalproperty.au

For more information on Entry Condition Reports and your rights and responsibilities, please refer to the RTA website.

You will be issued with an Entry Condition Report on or before the start date of your tenancy that has been completed by our office. This report is very important as it outlines the ‘starting condition’ of the property at the commencement of your tenancy.

As part of your General Tenancy Agreement, you are obligated to leave the premises in the same condition as upon entry, fair wear and tear excepted. The Entry Condition Report is then compared to the Exit Condition Report upon exit.

Please review the Entry Condition Report thoroughly, make any additional comments and return to our office once you feel the report is entirely accurate. Please note you are required to return this to the agency within 7 days of the commencement of your tenancy.

Errigal Property will retain a duplicate set of keys in a secure location at our office in case we need to secure access in an emergency.

Should you wish to change any of the locks at the property, you will need to contact us first and supply us with a full set of new keys.

Errigal Property adopts a firm but fair approach to tenants who fall into arrears. Text reminders are sent to tenants when 3 days in arrears and again at 5 days. Breach notices are issued when rent is 7 days behind as per legislative requirements. We understand that things can occur in tenants’ lives that can cause legitimate reasons for late payment of rent, and we work with both the owner and tenant to resolve the process.

Should arrangements not be honoured, we would, in consultation with the owner, proceed with the termination of the lease. Ultimately we aim to mitigate owner losses while still being fair to tenants going through difficult times.

Your General Tenancy Agreement states the maximum permissible number of people who are allowed to occupy the property. If there are any changes to either the original occupants or any additional occupants, please notify us immediately.

It is important that we have up-to-date information for all occupants as well as ensure that any change to Bond contributions are made in a timely manner.

Please note sub-leasing of the property without the owner’s consent is not allowed.

You will need to send 100 points of ID, including photo identification. We will also ask you to provide payslips and/or evidence of income or your ability to pay rent (ie. a bank statement). If you are currently renting or have previously rented, we will ask you to provide the details of your current agent or landlord and/or a rental ledger. If you own a home, we will ask you to provide home ownership information.

Landlord insurance covers the property in which you live, but not your belongings. We do encourage you to obtain your own contents insurance for peace of mind.

Your rent must be paid in advance at all times. We do understand things can happen in a tenant’s life that may delay your payment. If this does occur, please contact us immediately to discuss.

If we do not receive your rental payment and you have not contacted us, this may lead to you being issued with a breach and/or termination notice.

A Trust Account receipt will be issued for every payment and your rental payment ledger can be viewed in the Tenant Portal.

Yes – during the course of your tenancy the property may be inspected by our agency up to a maximum of four times per year. You will be given advance notice – at least 7 days.

You do not need to be in attendance for inspections however of course we would be happy to see you!

There are several ways to report any maintenance issues, however please note your request must be obtained in writing.

1. The first is to access the tenant portal and lodge a repair request.
2. You can also email your request to admin@errigalproperty.au

Should the matter be urgent and outside office hours, arrangements for repairs can be made directly with our emergency tradespeople listed on the front page of your tenancy agreement.

Minimum Housing Standards were introduced into Queensland this year. They apply to all new tenancies from 1 September 2023 and all tenancies from 1 September 2024.

These apply to all types of tenancies and have been put in place to ensure all Queensland rental properties are safe, secure and reasonably functional. The new standards complement existing legislation, which states that a property must be fit to live in, in good repair and compliant with health and safety laws.

As a tenant, it is important that you know of these and that you understand your obligations as a tenant in helping ensure these remain in place. Please view the RTA Minimum Housing Standards fact sheet here. And if you have any issues, please call our office!

Changes were made to legislation on 1 October 2022 regarding pets in tenancies. The key changes state:

• Lessors must provide a response to a tenant’s request to keep a pet within 14 days. Otherwise, the request is deemed ‘approved’
• Lessors must have a specific reason under prescribed grounds to refuse a tenant’s request to keep a pet – they can no longer apply blanket pet prohibitions. Grounds for refusal can be found on the REIQ Website.
• Conditions for keeping a pet at a property must comply with prescribed requirements